Privacy Policy

mySmartDorm is committed to safeguarding the personal information that you provide us. The purpose of this privacy policy is to inform our customers and website visitors of the type of personal and other information that mySmartDorm, or a credit card processing partner or other vendor acting on our behalf, collects about you, how the information is gathered, how it is used, how long it is retained and how customers and visitors can restrict its use or disclosure. The provisions of this notice apply to former and our current customers and anyone visiting or using our website.

Why We Collect Personal Information

When you use the website or submit an order for mySmartDorm products and services, we collect personal information about you for business purposes. The collection of customer information is a critical element in mySmartDorm's day-to-day operations in order to conduct business and offer products and services and to maintain the highest level of customer service for all customers and website visitors.

mySmartDorm endeavors to safeguard the customer identifiable information obtained from its website users and visitors from any unauthorized intrusions.

We limit access to your personal information to those employees, agents, consultants, business partners, and vendors and suppliers who need to know in order to conduct our business and provide you with our products and service. We do not rent or sell your name or personal information to anyone.

Collection of personal information

mySmartDorm collects and uses personal and non-personal information to manage your relationship with mySmartDorm and better serve you by personalizing your experience and interaction with mySmartDorm.

mySmartDorm may collect your personal information through your access and use of our websites or web-based applications, during conversations or correspondence with mySmartDorm representatives, when you purchase goods or services, or complete an online form.

mySmartDorm may collect personal information from you in connection with:

The type of personal information mySmartDorm may collect from you includes, but is not limited to:

If you choose to access or participate in a referral program on our site, we will ask you for your friend's e-mail address, social media handle, phone number, or other contact information to send your friend an invitation to participate in the program.

If you post, comment, indicate interest or complaint, or share personal information, including photographs, to any public forum on an mySmartDorm site, social network, blog, or other such forum, please be aware that any information you submit can be read, viewed, collected, or used by other users on these forums, and could be used to contact you, send you unsolicited messages, or for purposes that neither you nor mySmartDorm have control over. mySmartDorm is not responsible for the personal information you choose to provide in these forums.

mySmartDorm also collects information from publicly or commercially available sources that it deems credible. Such information may include your name, address, email address, preferences, interests, demographic data, and profile data. The information mySmartDorm collects from its public or commercial sources may be used along with the information mySmartDorm collects when you visit our sites.

mySmartDorm may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our websites, products or services.

Use of your information

mySmartDorm may use your information for the following purposes including, but not limited to:

Credit card information is used only for payment processing and fraud prevention. Sensitive personal information is not used for any other purpose and will not be kept longer than necessary for providing the services.

Sharing of your information

mySmartDorm will not sell, rent or lease your personal information to others. mySmartDorm shares personal information in the following ways:

We may share the personal information described above with third-party service providers affiliated with us. These third-party service providers assist us in collecting and processing payment information, supplying physical products for our service, delivery and pickup of the products used in our service, and assist us with marketing and communication initiatives. These companies acting on our behalf are required to keep your personal information confidential and secure.

Also, we may disclose personal information with non-affiliated companies and regulatory authorities as permitted or required by applicable law. For example, we may disclose personal information to investigate and help prevent potential fraud, other unlawful activity or activity that threatens the network; as required by law or regulation, such as to comply with a subpoena, court orders, or similar legal process or official requests; when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request; to any other third party with your prior consent to do so. If mySmartDorm is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

We will retain your information only as long as needed for business, tax and/or legal purposes. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. We will destroy your information once it is no longer needed.

mySmartDorm may also share your personal information with other mySmartDorm owned business entities. By accessing our websites, registering for an account or service, or otherwise providing mySmartDorm with your personal information, you consent to this transfer of your personal information.

Except as described in this privacy policy, we will not use your personal information for any other purpose unless we describe how such information will be used at the time you disclose it to us or we obtain your permission to do so.

Declining e-mail offers

mySmartDorm will only send our customers e-mail regarding promotional offers or other news if a customer grants us permission to do so and provides an email address. A customer has the right to choose not to receive mySmartDorm e-mail direct marketing communications by opting-out or unsubscribing. A customer can opt-out or unsubscribe from our e-mail list by clicking on the unsubscribe link found at the bottom of every message or promotion delivered electronically to our customers. Upon such election, mySmartDorm will not contact that customer directly with promotional messages, and will not use personal information obtained from that customer's registration to contact that customer with mySmartDorm product or service messages.

If you choose to receive marketing emails or newsletters from mySmartDorm, mySmartDorm may automatically collect personal information about you. For example, through web beacons and personalized URLs embedded in these emails or newsletters, mySmartDorm can track whether you have opened those messages and whether you've clicked on links contained within those messages.


mySmartDorm has gone to great lengths to implement technology and security features to safeguard the privacy of your personal information from unauthorized access or improper use. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information. mySmartDorm, based on its judgment, will continue to enhance its security procedures as new technology becomes readily available. However, as Internet security is not perfect, mySmartDorm cannot guarantee 100% security. If you have any questions about security on our website, you can contact us at 781-365-9914.


When you visit our website, we may store information on your computer that allows us to identify you immediately. This process is often referred to as "cookie" technology. More specifically, a cookie is a commonly used Internet standard which stores, in a very small text file on the customer's hard disk, information specific to the customer. Our website makes limited use of cookies in an effort to improve our level of service to our website visitors. We may link the information we store in cookies to any personally identifiable information you submit while on our site. Cookies cannot be accessed by any other website other than the website issuing the cookie. The private features of our website are only accessible when cookies are enabled in the customer's browser. If a customer does not wish to utilize cookies, this feature may be disabled within the customer's Web browser. However, by disabling cookies, a customer will not have access to private areas of our website.

Other Websites

mySmartDorm's websites may contain links to other websites, third party applications, or products or services that are not owned or controlled by mySmartDorm. If you access these links, you will be leaving mySmartDorm website. mySmartDorm does not control these websites and applications. Any personal information collected by such third party websites and applications is not governed by this Privacy Policy. We recommend that you examine the privacy policies of such third party websites, which may differ from those of mySmartDorm, prior to submitting any personal information.

In some instances, our website content is also featured on other websites with differing or non-existent privacy policies. These websites may collect personal information from website visitors that may or may not be used in conjunction with our website information. Prior to supplying personal information to any third party company linking to our website, please read and understand the privacy policy of such third party company.


Advertisements may appear on pages throughout our website. Some advertisements may request information directly from our customers or take our customers to websites that may request personal information. mySmartDorm has no control over its advertisers' privacy policies, so please examine the privacy policy of any company advertising on our website prior to submitting any personal information.

Third Party Advertising Companies

We collect information about your activity on mySmartDorm websites for a number of purposes using technologies such as cookies, web beacons, widgets and server log files. We and our authorized mySmartDorm advertising partners use that information, as well as other information they have or we may have, to help tailor the ads you see on our sites and to help make decisions about ads you see on other sites. We use third-party advertising companies to serve ads on our behalf. These companies employ cookies and action tags to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous.

If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking here. To opt out of all IMM cookies click here. Please note that by "opting out" you will no longer receive targeted advertising. You will, however, continue to receive general advertising in the form of generic ads.

Public Forums/Blogs

Our website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. You should not provide personally identifiable information in any publicly accessible blog or community forum.

Refer A Friend/Referral Service

If you choose to use our referral service to tell a friend about our site, we will ask you for your friend's name and email address and automatically generates an email to send your friend inviting him or her to visit the site.

Social Media Features

Our website includes Social Media Features and Widgets, such as the "Share This" button or other interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, may share the information about you, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing the Feature or Widget.


Occasionally, we may conduct surveys on our website. Surveys are conducted at random and are completely voluntary to our website visitors. The survey may require a customer to provide customer identifiable information in exchange for the information or services provided by the survey. We may use this information in an aggregate manner to better tailor the types of services, information, and advertising that are provided on our website.

Children's Privacy

mySmartDorm websites are not structured to attract children under the age of 13. mySmartDorm believes there is no information on its website which is inappropriate or objectionable for viewing by children. mySmartDorm does not knowingly, directly or passively collect information from children under the age of 13. Ordering online products and services from mySmartDorm is limited to adults ages 18 or older. Wireless devices and services purchased for family use may be used by minors without the knowledge of mySmartDorm. If that happens, any information collected from the usage will appear to be the personal information of the actual adult subscriber and treated as such under this Policy.

Policy Changes

mySmartDorm reserves the right to change its privacy policy by publishing new terms on its website at any time. If we make any material changes we will notify you by means of a notice on our website. Your continued access and use of our websites constitutes your acknowledgment and acceptance of such amended policy. This privacy policy does not create any legal right for you or any third parties.


Please direct any questions or comments regarding our privacy policy to us at 781-365-9914 or at:



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867 Boylston Street, 5th Floor, Boston, MA 02116